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Lean Six Sigma Manager

Date: June 13, 2013
City: Dubai
Country: United Arab Emirates
Company name: Al Futtaim Group
Job Description: Business::

Al Futtaim Finance (AFF), a Central Bank of UAE regulated entity,  is a wholly owned subsidiary company of the Al-Futtaim Group, the leading business conglomerate of UAE. AFS specializes in providing a range of innovative consumer finance products to customers across the UAE.


Reports to: Head of Quality, Insurance and Marketing

Department: Quality/ Projects

Location: Dubai, UAE

Job Purpose:

The purpose of the job is to execute process improvement, new product launches, distribution channel and geographical expansion projects for the Al Futtaim Finance business with an aim to improve productivity, cost reduction, improvement in customer satisfaction and/or revenue uplift.

Additional duties involve execution of brand management, marketing plan creation and execution of marketing plan including preparation of marketing materials.

* Execute process simplification projects using Lean Six Sigma process and tools
* Initiate significant interactions with leaders and employees at all levels of the organization to produce findings and recommendations for process improvement
* Engages the sales, operation and technology teams in setting the achieving specific goals around change initiatives. This includes working with leadership both functionally and strategically to drive overall improvements in specific areas.
* Facilitate, consult, and engage business partners in project execution
* Manage, coach, train and mentor green belts
* Support product development teams in using proven techniques to establish market differentiation for customer offerings
* Deliver marketing collateral
* Assess products and process for their ability to meet customer requirement including capability, reliability, and robustness.

Performance Indicators:
* Improvement in customer satisfaction, productivity, reduction in cost
* Senior leadership buy-in for projects and recommendations
* Improvement in customer satisfaction, productivity, reduction in cost, improvement in revenue and profitability
* Stakeholder and departmental engagement in projects
* Number of green belts trained, number of improvement projects executed
* Stakeholder acceptance of ideas, customer satisfaction post launch
* Quality & timeliness of marketing material
* Customer satisfaction and advocacy scores or indicators

Job Context:
* Dynamic market environment within UAE and the outside geographies in which automotive division is present
* Interaction with various brand leadership teams that are part of the automotive division
* Changing regulatory environment



Qualifications, Experience, & Skills:
* Extensive experience executing process improvement projects using a lean 6 sigma methodology in a multinational financial services company (preferably consumer finance company, insurance company or in a bank)
* Experience in product management and in a marketing function in a financial services company is desirable
* Exposure to customer advocacy tools such as NPS is desirable
* 5-10 years financial services experience managing large, cross-functional, complex projects in a matrix environment
* Expert in lean 6 sigma process and tools - Lean and or Six Sigma black belt certification is a must
* Ability to meet established deadlines; must be a self-starter and be able to work independently as well as being a team player
* Experienced project manager of large teams working in a complex business and systems environment, skilled at building effective teams and managing scope
* Ability to work in a fast-paced environment; strong organizational skills a must
* Must be action and results oriented, with excellent verbal and written communication skills
* Ability to understand, interpret and communicate complex subject matter
* Must be proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Project)
* Able to communicate effectively through teaching and training others, while offering mentoring and help to Green Belts and project teams to ensure project success.
* Advanced degree (Bachelor in Engineering / MBA- Marketing )Preferred
* Proficient in Minitab Statistical Software, proficiency in Minitab Quality Companion a plus.
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